Organized support
Every conversation in the right department, with an owner.
Departments and agents, with the full history always at hand and internal chat for the team.
Every channel. One place.
Sell and support customers on WhatsApp, Instagram, Mercado Livre, Webchat and more, with departments, Tasks and AI.
Meta
Meta Business Partner · Official WhatsApp
200+companies use Merge Business
R$ 70Min monthly GMV across e-commerce clients
up to 78.6%AI resolution rate in self-service
Service channels
Six channels. One inbox.
Wherever customers reach out, the conversation lands in the same place, with the same history.
Official Meta API and WhatsApp Business.
Direct messages and comments in one place.
Messenger
Conversations from your Facebook page.
Telegram
Support through your company's bot.
Mercado Livre
Questions and post-sale messages from your listings.
Webchat
Chat on your website, straight to the right team.
Challenges
Where sales slip away. And how Merge fixes it.
Leads without follow-up
Quote requested, reply forgotten. The sale goes cold.
Automated follow-ups restart the conversation at the right time.
Customers repeating themselves
A different agent, no history.
Full history for every customer, for the whole team.
Conversations with no owner
Scattered messages, no one in charge.
Every conversation with an assigned department and agent.
History stuck on a phone
The salesperson leaves, the customer goes too.
Company number, company conversations.
Managers blind to the funnel
No one knows where deals get stuck.
Funnel in Tasks and results dashboards.
Support without an SLA
No queue, no response time, and the customer gives up.
Queues, priorities and 24/7 AI triage.
Solutions
An operation that never loses a customer.
From first contact to after-sales, with history, context and management.
A visual funnel, from contact to close.
Stages and owners for every deal.
Promotions and seasonal dates, with tracked results.
Black Friday, Mother's Day, launches, repeat purchases and inactive customers. Included in the plan; Meta charges for conversations based on usage.
AI as support, not a replacement.
Pre-triage, frequent answers and scale at peak times. A human is always available when needed.
Win back those who gave up.
Automatic reminders for abandoned carts and stalled deals.
No conversation forgotten.
Restart stalled conversations and reactivate inactive customers.
Reviews that drive the next purchase.
Confirm delivery, collect NPS and ask for reviews.
Results in real time.
Support, campaigns and revenue in one place.
Orders on WhatsApp
From checkout to delivery, without the customer having to ask.
Every status change in your store becomes an automatic message on official WhatsApp.
- Order confirmedAs soon as the order hits your store.
- Payment approvedPix, card or boleto cleared.
- Invoice issuedWith the PDF attached to the conversation.
- In transitTracking code and link.
- DeliveredReview request and repeat purchase.
Integrated with Shopify, Magazord, Bling, Uoou, BW Commerce, Livexa and other platforms.
How it works
From zero to a full operation in 5 steps.
- 01
Connect your data
Import contacts and, if you sell online, integrate your e-commerce store.
- 02
Centralize your channels
WhatsApp, Instagram, Messenger, Telegram, Mercado Livre and Webchat in one inbox.
- 03
Organize the operation
Distribute conversations, create departments and keep the history.
- 04
Turn on automations and AI
Follow-ups, campaigns and automatic replies 24/7.
- 05
Track results
Dashboards for support, campaigns and revenue.
Integrations
Sell online? Bring orders into your conversations.
More context for support, automations and AI.
Shopify
Magazord
Bling
Uoou
BW Commerce
Livexa
Companies that trust Merge.
More than 200 companies organize sales and support with Merge.
Fashion · E-commerce
Blühen
Organizes support and automates cart recovery.
Sporting goods
Movie Fitness
Centralizes support and automates after-sales.
Kids boutique
Rosa Azul Kids
Manages relationships and increases repeat purchases.
Frequently asked questions
Questions before you start.
Does Merge work with my e-commerce platform?
Merge has integrations for Shopify, Magazord, Bling, Uoou, BW Commerce, Livexa and other platforms, depending on implementation scope. If yours isn't on the list, talk to our team — we're continuously expanding available integrations.
Do I need to change my WhatsApp number?
Not necessarily. Depending on the infrastructure used, it may be possible to use your current number. Our team will guide you to the best path for your operation.
Can I use both human support and AI at the same time?
Yes. Merge is designed for AI and human support to work together. AI handles triage and simple questions, while the human team takes over cases that need personalized attention.
Does Merge charge for WhatsApp messages?
No. Conversation and message costs are paid by you directly to Meta, based on your usage (category and volume). Merge charges only for the platform — no markup, per-message fee, or commission on what you send.
Does Merge recover abandoned carts?
Yes. With the integration to your store and Merge's automations, you can configure automatic WhatsApp messages for customers who abandoned their cart — with custom timing, product details and a personalized link.
How do campaigns via official WhatsApp and Meta API work?
Campaign features are available in Merge. Sending via official WhatsApp may involve conversation/message costs charged by Meta, depending on category and volume of use. Merge does not charge an additional fee for campaign features — they are included in your plan.
Does Merge prevent WhatsApp account blocks?
Merge helps organize your operation and use official channels where possible, but blocks depend on Meta's rules and review process. We don't promise to eliminate that risk — which is why we always recommend following platform best practices.
Is there a minimum contract or lock-in period?
Talk to our team to learn about the available plan options. We work to find the model that best fits each operation and company size.
Sell more without losing control of your operation.
Talk to our specialists and see Merge working in your operation.
For partners and agencies
Become a partner
Bring WhatsApp, Tasks, AI and automations to your clients.
New revenue for you, better results for your clients and onboarding backed by Merge, without building anything from scratch.
Merge Assistant
Your operation in your pocket.
Connected to Merge Business: ask about the funnel, get team summaries and create tasks from your phone.
Meet the Assistant